Dealer Reviews at Sailjazz:
From the mailbag...
- Paul Croteau, Irwin 34, Mara Ceo
I want to Thank You again for the sale of Mara Ceo. The whole process was handled in a very professional manner. Your salesman Bill Conroy kept me updated on any leads and returned my phone calls promptly with answers to any questions I might have had. I especially liked your relaxed style. It made everyone involved in the sale of the vessel feel very comfortable. Bill, if you are an example of the rest of the Hellier team I would not hesitate to recommend you to anyone I know, to sell or purchase a vessel through Hellier Yacht Sales.
- Rebecca Barna & Gary Smith, Catalina 350, Blind Date
Gary and I moved to the Waterford/New London community a year ago in August, choosing this location expressly because we wanted to buy a sailboat and ease into our retirement years in a home port that we knew would offer great sailing. In our first month here, we bought our Catalina 350, Blind Date, from HYS. That's when we met you and Teak. Little did we know that we would still be calling on you guys for docking help a year later! And the requests have always been graciously accommodated. You and your team take "customer service" to a whole new level; and the after-sale support has allowed us to become more accomplished and to enjoy our boating experiences far more. Hey, it's saving our marriage!
- Michael Tiberii, 2005 Island Packet 420, Elizabeth Rose
In a world where it is increasingly difficult to find customer service of any kind your organization stands out and should be recognized for its efforts. Thank you for affording me the opportunity to be a part of your circle of friends.
- Ken and Pam Thoman, 1985 Ericson 35, Norwegian Wood
I continue to look back on how pleasant it was to have you sell us our boat. Your love of sailing shows and made us feel very comfortable in the process and in the learning curve to bring her home. You are indeed committed to your customers and their satisfaction. I couldn't imagine going to anyone else after having had our experience with you and your staff.
What is really amazing is that we were only buying a used boat from your trade inventory! I find this to be an example of your outstanding care for all of your customers. We thank you and will seek you out for any future needs.
- Susan and Ken McCallion, 2006 Jeanneau 40.3, Libertas
Hard to believe that after at least a year I am sitting in our new boat waiting out a storm! I can't thank you enough for making this all possible. Your patience while I tried to figure out just what I wanted was extraordinary. I also greatly appreciate your honest answers to a lot of silly and sometimes not so silly questions. You gave other boats their due and gave me a completely accurate appraisal of the SO 40.3. That candor and perseverance certainly won me over.
The Jeanneau is many times more wonderful than I ever imagined, this is not just a good boat for me and my family it is now an obsession for all of us - a new child that we all adore - what a boat! Fast, comfortable and forgiving of sailors who don't have the time to become expert. Thanks you for making it happen!
Also, thanks to Vin, Teak and Vern and everyone else who made not only the purchase pleasurable, but the commissioning a really great experience. We really hated to leave!
- Bill and Gloria D'Annunzio, Catalina 387, Glory Days
All sales people treat customers well until the deal is closed. But Hellier's post-sale service has been extraordinary. You patiently answered all our questions, even the silly ones,and your delivery orientation program was extensive and effective.We believe that it is your post-sale service, attention to detail and genuine concern for the customer that distiguishes Hellier from other dealers. Doing business with you has been a painless pleasure.
- Todd, Robin, and Emelyn Juenger, Island Packet 350, Valhalla
We want to thank the entire Hellier staff for their thorough and professional assistance in purchasing our Island Packet 350. We had a seemingly endless list of questions and concerns that we inundated Hellier with on a daily basis, they calmly and patiently took care of all our questions, always in a warm-hearted and fun way. From the day we first met and discussed the kind of vessel we were looking for, to the day we closed on Valhalla, and continuing on through our ownership, I can't say enough about how well Hellier has taken care of us.
- Pete and Jennifer Peterson, Catalina 320, Sea Chalet
Now that we're at the end of our first season, we want to express our appreciation to you and the staff at Hellier for a great boat buying experience. Many thanks for your instruction during the shake-down cruise and to Cathy Reyes for explaining all the paperwork and to your staff for promptly attending to all our commissioning needs. The boat was in sparkling condition, right down to the vacuumed bilge.
